How to Complain
If you have any concerns about our use of your personal data you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFHelpline number: 0303 123 1113
CUSTOMER PRIVACY NOTICE
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Our Contact Details
Telephone : 07562 956 790
Email : info@fhsltd.com
Information Collected
Names and contact details
Addresses
Purchase & Service History. We do not collect any Bank Details
Use of Information and Why
to provide services and goods, including delivery
for the operation of customer accounts including guarantees & manufacturer warranties
for service updates / reminders or marketing purposes
To comply with legal requirements
To deal with queries, complaints or claims
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a date protection rights request we must respond to you without undue delay and in any event within one month. Contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for Collection & Use of Data described above
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law such as notification to relevant governing bodies, for example Gas Safe and Building Regulations. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are (a) to enable relevant registration following the installation of domestic gas heating, hot water heat source & cooling system installations. (b) Annual service reminders for safety and / or manufacturer warranties.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get Personal Information from
Directly from you
How long we keep information
Data Retention : We only retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements. For example :
Customer Account Information : For the duration of your active customer relationship with us plus an additional 7 years to enable guys to deal with any potential inquiries, complaints or legal issues. This also enables us to comply with the law in respect of the retention of Financial Transaction Records for tax and accounting purposes.
In some circumstances you can ask us to delete your data sooner. If you wish to have your personal data erased or have questions about our data retention practices or for more information on how long we store your personal information and the criteria we use to determine this please contact us using the details provided above.
Who we share your personal information with
Relevant regulatory authorities for example Building Regulations & Gas Safe
Warranty and guarantee providers
Organisations that we are legally obliged to share personal information with such as Gas Safe and Building Regulation authorities